Frequently asked questions

What is included in a set?

Check the product description and included-pieces information for the exact contents. Styling accessories shown in photographs are only included when the product description says so.

How do I check materials and measurements?

Read the details on the product page. If a material, measurement or fit detail is missing, contact us before ordering. Colour names describe appearance and do not identify gemstones or precious metals.

Where can I find shipping and return information?

Review the store policies before placing an order. Available delivery options and the final order total are shown at checkout. Contact us if you need clarification before buying.

Can I request a change to my order?

Send your order number and requested change through our contact form as soon as possible. A submitted request does not confirm a change; we need to check the order status first.

What if there is a problem with my order?

Contact us with your order number and a description of the issue. Keep the item and packaging while we review your request. Our published policies explain the applicable return process.