Refund policy

30-day returns

Request a return within 30 days of delivery by emailing support@zjstores.com with your order number and the items you wish to return. Contact us before sending your parcel so we can provide return instructions.

Return condition

Change-of-mind returns must be unworn, unused and in their original packaging, with all included pieces. Sets must be returned complete. Pierced earrings must be unworn; where supplied with a hygiene seal, the seal must remain intact for a change-of-mind return. This does not limit your rights for faulty, damaged or incorrectly supplied goods.

Return shipping

You pay return shipping for change-of-mind returns. We recommend a tracked service and keeping proof of postage. Original shipping charges are not refunded for change-of-mind returns unless required by law. We do not charge a restocking fee.

For verified faulty, damaged or incorrect items, we cover reasonable return shipping where a return is needed. Contact us first to arrange the return method.

Return address: ZJ Jewelry, 149 Madeira Rd Ne, Calgary, AB T2A 4N5, Canada.

Refunds

We aim to inspect returns within 5 business days of receipt and will email the outcome. Approved refunds are initiated to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the credit.

Damaged or incorrect items

Please contact us promptly, ideally within 7 days of delivery, with your order number and photographs where possible. This request does not shorten any statutory rights or remedies.

Exchanges and cancellations

For an exchange, contact us to arrange a return and place a new order for the preferred item, subject to stock. Cancellation requests must be sent as soon as possible; we cannot guarantee cancellation once dispatch has begun. You may still request an eligible return after delivery.

Nothing in this policy excludes rights or remedies that apply under Canadian consumer protection law.